Return & Refund Policy

Due to the perishable and food-safety nature of our products, all items sold on www.kmsativa.com are non-returnable once delivered. We encourage customers to inspect the packaging at the time of delivery before accepting the product.

Refunds are applicable only under the following circumstances:

• The product delivered is damaged (physically broken packaging or spillage).
• The product delivered is defective or has an observable quality issue upon opening.
• You received the wrong product — different from what you ordered.
• The product was not delivered, but is marked as delivered by the courier partner.

To initiate a refund claim, please follow these steps:

• Contact us within 24 hours of delivery at support@kmsativa.com or +91 7845805292
• Provide your Order ID, registered mobile number, and a brief description of the issue
• Attach clear photographs of the damaged, defective, or incorrect product
• Our customer support team will review your request and respond within 2 business days

If your refund claim is approved after review:

• Refunds will be processed to the original payment method used at the time of purchase
• Credit/debit card and UPI refunds typically reflect within 5–7 business days, depending on your bank
• Net banking refunds may take up to 7–10 business days
• KM Sativa Foods will notify you via email or SMS once the refund has been initiated

In certain cases, at our discretion, we may offer a product replacement instead of a monetary refund. This will be discussed with you during the resolution process, subject to product availability.

If you have not received your order and it is marked as delivered, please report it to us within 24 hours. We will coordinate with our logistics partner to investigate and resolve the matter. KM Sativa Foods will not be responsible for disputes raised beyond this window.