KM Sativa
KM Sativa Foods

Our Purchase Policy

www.kmsativa.com  |  Last Updated: June 2026

At KM Sativa Foods, we are committed to providing you with freshly milled high-quality flour products. Please read our Purchase Policy carefully before placing an order to ensure a smooth shopping experience.

01

Order Placement

By placing an order on www.kmsativa.com, you confirm that all information provided — including name, delivery address, contact number, and payment details — is accurate and complete. KM Sativa Foods reserves the right to cancel orders in cases of inaccurate information or suspected fraudulent activity.

02

Order Confirmation

Once your order is successfully placed, you will receive a confirmation via email or SMS to your registered contact details. This confirmation serves as acknowledgment that your order has been received and is being processed. Please review the order summary carefully upon receipt.

03

Order Cancellation

âœĻ 3.1 Before Dispatch

Orders can be cancelled only before they are dispatched from our facility. To request a cancellation, please contact us immediately at support@kmsativa.com or call +91 7845805292. We will make every effort to process your cancellation request if the order has not yet been shipped.

✕ 3.2 After Dispatch

Once an order has been dispatched, it cannot be cancelled. We encourage you to review your order details — including product selection, quantity, and delivery address — carefully before confirming your purchase. KM Sativa Foods will not be held responsible for orders that cannot be cancelled after dispatch.

04

Product Review Before Purchase

We strongly advise all customers to carefully review the following before completing a purchase:

  • Product name, description, and ingredient details
  • Net weight and packaging size
  • Price, applicable taxes, and delivery charges
  • Estimated delivery timeline for your location
  • Any applicable allergen or dietary information
â„šī¸ Since our products are freshly milled, returns and cancellations are limited. Please ensure you are fully satisfied with your selection before placing the order.
05

Pricing & Payment

All prices listed on our Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice. Payment must be completed at the time of placing the order through our secure payment gateway. We accept UPI, credit/debit cards, net banking, and other available payment methods on the Platform.

06

Delivery

We currently deliver across Tamil Nadu and select regions as indicated on our Platform. Delivery timelines are estimates and may vary based on location, product availability, and external factors such as weather or logistics delays. KM Sativa Foods will not be liable for delays caused by third-party logistics partners or circumstances beyond our control.

07

Minimum Order & Free Delivery

Minimum order requirements and free delivery thresholds, if applicable, will be displayed on our Platform at the time of checkout. These are subject to change and may vary based on promotional offers and delivery zones.

Have a Question About Your Order?

Our support team is happy to help with anything related to your purchase, order status, or cancellation requests.

âœ‰ī¸
Emailsupport@kmsativa.com
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Phone / WhatsApp+91 7845805292
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Support HoursMonday to Saturday, 9:00 AM – 6:00 PM IST