Returns are accepted only if the product is damaged, defective, or incorrectly delivered.

Food products once opened or used cannot be returned for hygiene and safety reasons.

Customers must contact KM Sativa support within 24 hours of delivery along with proof of issue.

Approved refunds will be processed within 5–7 business days to the original payment method.

For any return-related queries, customers can contact KM Sativa customer support for assistance.